More independence, same support
WESCO’s enhanced service model blends enabling technology with high-quality human support to promote independence while ensuring safety, privacy, and immediate access to assistance. These supports are designed to help members live more independently in their homes while staying connected to trained WESCO staff 24/7. Next Step Living uses secure, two-way communication technology such as sensors, medication machines, and remote supports to help members receive support when they need it—while giving them increased freedom and choice. Participation in this service is always voluntary and is based on team discussion, assessment, and informed consent.
Who is it for?
Next Step Living is ideal for individuals who:
- want greater independence
- are ready for fewer in-home staff presence
- can use technology-supported systems with backup support
- want to take their next step forward
Depending on your goals and needs, technology may include:
| Motion or door sensors | Safety alerts (water, temperature, smoke, etc.) |
| Communication devices (tablets, speakers, two-way audio) | Wearable devices for emergency services |
| Medication machines | Any other assistive technology needed |
Some members may use medication machines to help them take medications safely and on time. These machines:
- are programmed according to your doctor’s orders
- alert you when it’s time for medication
- can travel with you on outings if approved by nursing
- are reviewed at each ISP meeting
How long does it take to start?
Implementation timelines vary based on individual needs. Some homes are already equipped with smart living technology and can begin right away. For others, the individual’s support team meets to determine which tools will be most helpful, then the appropriate technology is ordered and installed. All equipment and installation are paid for by WESCO Industries; the member only needs to provide internet service. The process is designed to be thoughtful, efficient, and tailored to each person’s goals.
You can request a review of your support at any time. Changes may include:
- Adding or removing technology
- Changing remote support hours
- Switching to more or fewer in-person staff
- Updating your emergency plan
- Trying a different medication machine
Updates must be approved by your team and documented in your Person-Centered Service Plan.
What about your privacy
Cameras are not permitted in bedrooms or bathrooms.
You have the authority to decide when technology is utilized.
Feel free to request that support be paused, modified, or removed.
You and your staff will receive training on how to use each device and what to do if something goes wrong.
What happens during an emergency?
Remote Support Professionals follow a detailed emergency plan that includes:
Immediate Responses (0–10 minutes)
- Fire, severe medical emergency, falls, unresponsiveness
- RSP will call 911 first
- Staff or the on-call manager is notified immediately
Urgent Responses (within 15 minutes)
- Non-life-threatening medical concerns
- Equipment alerts
- RSP sends in-person support staff
Routine Responses (within 60 minutes)
- Tech issues
- Communication difficulties
Your emergency contact list is reviewed at least quarterly.
Role of Parents, Guardians, and Families
Parents/guardians are encouraged to:
- Participate in service planning
- Review and understand informed consent
- Ask questions about technology
- Communicate any concerns or needed changes
- Support the member’s independence and safety
Family involvement is important and welcomed.
Next Step Living isn’t just a program— it’s the future of independent support, designed to help people live smarter, safer, and more confidently than ever.
Families, caregivers, guardians, caseworkers, and other agencies should contact Katie Schurke at 712-263-6141 or email if they are interested in having WESCO provide services or to request a tour, ask questions about funding, or obtain additional information.